FAQ’s
PRODUCTS
ORDERS
SHIPPING
RETURNS
PAYMENTS
CUSTOMER ACCOUNT
PRODUCTS
Are the items included in the basket automatically reserved?
Not. The fact of including an item in the basket does not guarantee its reservation or availability.
To simplify your purchase process and save time on your next orders, register at chieira.com.
Can the color of a product vary from the photo on the product page?
We apply solid quality standard in all creative processes. So the product may however notice a small amount, in the color of the product.
Any product mainly depends on the screen or device where the possible splash page is displayed. We cannot control these conditions, but we recommend that you view the product on more than one screen.
Are the items sold in your store exclusive?
Yes. All articles available are 100% original by CHIEIRA.
Is the value shown on the website the final value you will pay for the product?
Yes. The amount shown in the online store is always the final amount to be paid for the product.
Can I cancel or modify my order?
Currently, it is not possible to modify your order, as we will cancel your purchase as soon as you confirm your order on the website.
If you change your mind, you can return the items once you have received your purchase. See the Exchanges and Returns section for more information.
ORDERS
How can I confirm that my order was placed correctly?
After the payment process is complete, you will receive a confirmation message in your email with all the order details.
I placed an order but did not receive a confirmation email. Was the order successful?
When you place an order, you always receive a confirmation email with the order summary. If you didn’t receive it in your email, please check your other folders (spam, among others).
If you have not received the confirmation email, we recommend that you check the order list in your customer account, or contact us.
Is it possible to change an order after it has been submitted?
It is not possible to modify an order once it has been placed and confirmed.
If you placed an order and/or forgot to add an item, you will have to place a new order to purchase that product.
I just received my order and the product I received does not match the product ordered. What can I do?
If you find that the product you ordered does not match your order, you can return the items as soon as you have received your purchase.
See the Exchanges and Returns section for more information.
SHIPPING
What is the delivery time for my order?
Shipping options may vary depending on the delivery address, the time of purchase and the manufacture of the items. The delivery time also always depends on the country of destination.
Please note that deliveries are only made on working days.
To find out more about zones, deadlines and delivery services, contact us to answer all your questions.
I placed an order. How can I know the status of the shipment?
You will receive updates on the status of your order by email.
As soon as the order leaves our warehouse, you will receive a shipping confirmation email, with information regarding:
Items included;
Your tracking number and a direct link to track your order.
I still haven’t received my order, what can I do?
If you still haven’t received your purchase and the delivery deadline has passed, please contact us at geral@chieira.com.
Use the tracking code to track your order and check its exact location.
Do you prepare and ship orders every day? Do you ship orders during weekends and holidays?
Orders are prepared and shipped on working days only.
Can estimated delivery times be affected if I place an order during special seasons such as Christmas, sales, black friday or other dates?
Yes. Deliveries may be affected when orders are placed on extraordinary dates. We will always do our best to inform you when plausible delays are affecting our deliveries. This may happen because of extraordinary dates or special circumstances unrelated to CHIEIRA, which may influence our delivery times (weather conditions, strikes, customs, etc.)
The destination of my order is a country within the European Economic Area (EEA). Will I have to pay any customs fee to receive it?
No, the European Economic Area is a free trade area, and as such, no shipments within the EEA are subject to customs fees.
RETURNS
How can I return a product?
You have 30 days from the date of dispatch of your order to return your purchase on chieira.com.
To return a product, please contact us by email so that we can proceed with the return request. We remind you that it is essential to send the product in perfect condition and properly protected in the original packaging, if possible.
Are the shipping costs for returning the order paid by the customer? Can I choose the shipping method?
CHIEIRA is not responsible for the return expenses or for other expenses arising therefrom.
For this reason, you will have the flexibility to choose the carrier or postal service you want. It is not necessary to send the products in an express service.
How and when will I receive the refund corresponding to my return?
The refund will be made using the same payment method that you used for your purchase.
You will receive confirmation of the return by email once it has been made.
If more than 14 days have passed and you do not have the refund in your account, please use this confirmation to present it to your bank so that they can help expedite the process.
Return costs will be deducted from your refund amount in case of home collection.
What are the exchange and return conditions?
When carrying out exchanges and returns, you must know that:
Returned items must be in the same condition as when you received them.
Customized parts and accessories cannot be exchanged or returned.
As soon as we receive your order, we will check the status of the items and carry out a size change or refund for returned items. Bear in mind that, in the case of returns by postal mail, CHIEIRA will not accept shipments with payment to the addressee or cash on delivery and that shipping or return costs will not be refunded.
I want to return an order, but I no longer have the product’s original packaging. Can I still return it?
The item must be returned in a safe box. However, if an article of clothing or accessory is sold inside a bag or branded packaging, it must also be returned in perfect condition, so that the return is accepted.
My return was rejected due to poor condition, will I be refunded?
A return that has been rejected due to poor condition cannot be refunded under any circumstances.
What are the reasons why a product can be rejected?
The main reasons for rejecting the return are as follows:
The product was returned after 30 days from the date of receipt of the order;
The product was not shipped in a safety box and the product is damaged;
The product is not in perfect condition, exactly in the condition in which it was sold.
The product shows signs of use.
A return will be rejected if the product shows any damage, deterioration or dirt, evidence of use, residue (such as pilling) or any type of external or internal damage. Likewise, if the product box/packaging is damaged (written, with tape or manipulated), the return may not be accepted.
PAYMENTS
What payment methods can I use online when buying in store?
CREDIT CARD
Visa or MasterCard. For payment with debit cards, the debit will be carried out in real time.
PAYPAL
To buy with PayPal, select this payment method and click on ‘Confirm payment’. You will then be redirected to the PayPal page to proceed with the payment.
MBWAY
Only for Portuguese numbers.
Is buying insurance in Chieira?
For CHIEIRA, security in online shopping is essential. All transactions are carried out through secure payment systems. possibility of purchase using credit card, PayPal account or MBway (Portugal only).
Credit card payments are processed by the Ifthenpay platform This payment gateway is supported by the strictest security protocols currently available in e-commerce. Likewise, PayPal contractors support customers with the possibility of delivering purchases securely.
CUSTOMER ACCOUNT
How can I shop?
At chieira.com you can deliver as a GUEST purchase as a REGISTERED customer.
Registering is very simple. We will only request the necessary information to expedite the purchase process.
What additional benefits will I get by registering at your store?
Register at chieira.com and start enjoying many advantages:
Access up-to-date order status details at any time;
View shipping details;
Download your receipts;
Review the status of the order;
Have a list of your favorites to order later;
Access to credits, among other advantages.
How can I create a customer account?
Registering is very simple. We will only request the necessary information to expedite the purchase process.
Effect of registration through the “Create account” option found in the “Login / Register” menu at the top of our website and introduced as visible information. As soon as the registration request is submitted, you will receive a confirmation email.
I forgot my password, how can I get a new one?
If you don’t remember the password, you can easily retrieve it through the session session. We only need you to provide us with your email address to send you a message that allows you to create a new password.
I want to delete my account. What should I do?
To cancel your registration at chieira.com, contact us at geral@chieira.com.
It is important to know that by deactivating your account, your order history will be deleted and you will no longer be able to recover it.